Junior Player Support Specialist

Kompanija Nordeus
Tip zaposlenja Full Time
Lokacija Belgrade

WHY WE NEED YOU:


Do you have a strong passion for games and want to help us take care of the most essential part of our games – our gamers? Do you want to be the voice of our passionate players across the globe in all stages of game development? Then we have some great news for you: we are looking for a Junior Player Support Specialist who is motivated, eager to learn, and player-focused!

 

WHAT YOU’LL DO:

  • Assist our Player Support team in their daily activities and work closely with our Community and Social Media teams on various player-focused projects
  • Interact with the game team as necessary, following release cycles, implemented game updates as well as tracking the progress of solving issues in production
  • Work with a remote team of support agents and external game moderators
  • Follow user feedback across all channels & communicate with the outsourced team to help identify and troubleshoot potential technical issues in the game
  • Ensure the best possible player experience in occasion of technical issues, assist in the creation of communication plans and online help materials
  • Assist in creating learning materials for our outsourced customer support team

 

WHAT WE’RE LOOKING FOR:

  • Bachelor of Arts, preferred fields of study: Communications, Literature, Cultural Studies, Sociology
  • Up to 2 years of experience in a professional environment
  • Passion for video games and mobile applications
  • Ability to operate effectively in a team-oriented and collaborative environment
  • Native-like proficiency in English with solid copywriting skills
  • Ability to communicate well with both technical and non-technical peers
  • Tech savvy – you can integrate and onboard with new tools quickly and efficiently
  • Commitment to fast (and lifelong) learning with a natural curiosity (T-shaped mindset)

BONUS POINTS:

  • Extracurricular activities, internships, or student exchange programs

WHY YOU’LL LOVE WORKING HERE:

  • The competitive compensation package, perks and benefits: unlimited vacation days, flexible working hours, hybrid ways of working, premium private medical insurance for you and your family (additional coverage for your parents is available with a participation fee), offsites for the whole company, fully-paid maternity leave, employee stock purchase plan, access to L&D platforms and opportunities, fitness reimbursement and many more.
  • State-of-the-art workspace: Nordeus provided breakfast, lunch, snacks, and beverages, a 24/7 available fully-equipped gym, organized sports activities (yoga, Brazilian jiu-jitsu, basketball, football), an ergonomic workstation, top-notch tech equipment (including laptop, mobile phone and bill coverage, and other tech), a kids’ playroom, a music corner, golf simulator, board and video games + latest consoles. We make sure your life at Nordeus is hassle-free.
  • High level of creative freedom: trust, respect, and teamwork are the essence of who we are. We inspire and support each other to bring the joy of winning to the lives of millions.
  • Playing your part in the future of our games: with over 260M registered users, Top Eleven is the world’s most successful football management game. Golf Rival, with more than 60M registered users, is the #2 mobile golf game aiming to claim the top spot. With one more game in the works, we are continuing our efforts to create powerful gaming experiences built to last.
  • Working with experienced game makers: you will be a part of a multicultural team of over 200 employees from different countries.
  • Making an impact: we are putting Serbia on the global gaming map and working closely with the local community to develop the gaming ecosystem.

Ready to move the game on?

Kompanija Nordeus
Tip zaposlenja Full Time
Lokacija Belgrade
Nordeus
We’re a mobile gaming company with big ambitions and with empathy at the heart of what we do. Fueled by our dream to create competitive games, we now enable millions of people around the globe to be champions. Proud of where we’re from, we’re putting Belgrade on the gaming map.