Join our passionate team & guide mobile MMO strategy players to victory!
The Lowdown:
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Become the ultimate in-game guide, troubleshooting & answering questions.
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Identify and assess customer needs to achieve satisfaction.
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Craft creative solutions to empower players and dominate the competition.
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Use the latest AI tools to make sure you stay ahead of the curve.
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Build positive relationships with clear, friendly communication.
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Use tools like Freshdesk, Discord and to keep track of player interactions and ensure smooth communication across channels.
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Adhere to company security procedures and escalate perceived breaches to the supervisor.
We Need You If:
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You’re a passionate gamer who thrives in a fast-paced environment.
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You have top-notch communication skills (written & verbal).
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You’re a problem-solving pro who finds solutions that make players happy.
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You’re a team player who enjoys a positive and supportive environment.
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You have a general understanding of, and enjoy, mobile MMO strategy games.
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You are passionate about AI/LLMs and eager to learn and research these tools to stay current with the trends.
Benefits:
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Be part of a passionate team dedicated to creating incredible gaming experiences,boosting your career with cutting-edge AI technologies.
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Gain first-hand insights into the gaming business and the industry.
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Fitpass, medical cover and hybrid work from home/office structure.
details:
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Shift work availability required, possible night shift and weekend shift.
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Freshdesk/Zendesk experience is a plus.
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Work directly with clients & monitor databases.
This entry-level position is a great fit for someone with potential who wants to grow.